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Frequently Asked Questions
For a free quote click the "Get A Price Quote" tab at the top of the page and fill out the form. We will get back to you during business hours.
We require 24 hours' notice if you need to cancel or change your upcoming appointment.
Please call (647) 609-4192 or email victoriashousecleaningservices@hotmail.com to cancel your appointment.
WEIGHT: We move small items such as dining table chairs, small ottomans, etc. We do not move heavy furniture or appliances. However, you may move the furniture or appliances and we will be happy to clean underneath them
HEIGHT: We do not clean anything above a 2-foot stool. We also do not clean the top of kitchen cupboards as it is outside of our reach.
ORGANIZING: We do not do reorganizing, just light organizing for general cleaning
BODILY FLUIDS: feces, urine, blood, vomit, etc.
MOLD: Mold poses a health risk, and for this reason we do not clean homes with mold infestations. However, we clean small amounts of common mold in shower areas
PESTS: We do not offer post-fumigation cleanings and we do not clean homes with pests
DISHWASHING: unless requested, dishwashing is considered an extra and will be an additional charge
HOOD FAN: unless requested, cleaning of the hood fan is considered an extra and will be an additional charge
DISHWASHER INTERIOR
WASHING MACHINE/DRYER INTERIOR -
LAUNDRY
UNFINISHED BASEMENTS
For your first appointment, an e-transfer must be made one day prior to your scheduled cleaning.
Our email for e-transfer is victoriashousecleaningservices@hotmail.com
We service Scarborough, Pickering, Ajax, Whitby and Oshawa.
No, You do not need to provide any cleaning supplies. We come fully equipped with cleaning supplies including a vacuum and a mop. However, if you would prefer that we use your supplies please let us know.
We only clean homes with hypoallergic pets.
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